Returns & Refund Policy

Thanks for shopping at Online Artificial Grass. If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 (change this) calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must have the receipt or proof of purchase. There is a 20% restocking fee for every return.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping Fees for Returns

You will be responsible for paying for your own shipping costs for delivery to you and returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return and delivery shipping will be deducted from your refund. We recommend ordering a sample before making a final purchase.

Contact Us

If you have any questions on how to return your item to us, contact us.

Online Artificial Grass
(801) 895-2998

Mailing Address

11818 S Reeves Lane
Riverton, Utah 84065